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Shipping & Payments FAQ

 

  1. Where Are We Located?
  2. What Payment Options Do You Take?
  3. When Do You Ship Items And Preorders?
  4. How Do You Ship Orders?
  5. What Shipping Options Are There?
  6. Why is the shipping rate so high? Do you offer non-tracking parcels?
  7. Are There International Taxes, Duties, and Fees?
  8. How Do I Cancel My Order?
  9. How Do I Return, Refund, or Exchange?
  10. What Happens When My Package Is "Return To Sender"?
  11. When will this product be available?

 

1) Where Are We Located?

Canadian Joysticks is based in Vancouver, British Columbia.
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2) What Payment Options Do You Take?

We use PayPal and Stripe to conduct all business transactions in Canadian funds. You can register for a PayPal account at www.PayPal.ca. We do not keep your credit or PayPal information on our site.
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3) When Do You Ship Items And Preorders?

We ship packages out within the next 1 to 2 business days after an order is successfully placed and confirmed payment. Packages with preorder items are shipped on the given dates. If non-preorder items are placed with preorder items, everything will ship together once the preorder items are available. If you wish to have the non-preorder items shipped sooner, please have those items in a seperate order.
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4) How Do You Ship Orders?

We use Canada Post and FedEx to ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When an order is placed, Canada Post and Fedex will estimate shipping and delivery dates for you based on the total size, weight, and shipping options you choose. Orders are shipped within the next 1 to 2 business days once the order is successfully placed, unless otherwise noted.

Please take care when entering your shipping address. While Canadian Joysticks tries its best to verify the address format, any errors can delay the order process. If a package has been "returned to sender", Canada Post charges a return shipment fee in addition to resending the package.
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5) What Shipping Options Are There?

Within Canada

Canada Post Regular Expedited Parcel: This is the standard Canadian ground shipping mail used within Canada. It has the lowest shipping rates and includes expedited tracking. Shipping can take anywhere from 2 to 10 business days. More information can be found here.

Canada Post XpressPost Mail: Canada Post's EMS-class mail service that includes package tracking and minimum insurance coverage of $100. Shipping can take between 2-5 business days. Select this shipping option for fast and safe arrival of your packages. More information can be found here.

Canada Post Priority Next A.M.: Next-bussiness-day delivery of packages that must be there. Usually overnight within the region or 24-hours across the nation. Canada Post provides tracking and minimum insurance coverage of $100. More information can be found here.

FedEx Ground: This is FedEx's standand shipping service. FedEx Ground provides reliable, day-definite service, and is the best choice for your Canadian shipments that don't require the speed of express shipping. The service includes a tracking and a minimum $100 insurance coverage. Estimated delivery is usually between 1-7 business days. More information can be found here.

FedEx Express 2-Day: Using the FedEx Express shipping network, you packages arrives quickly and safely. This service includes tracking, minimum $100 insurance coverage, and delivery times around two business days. More information can be found here.

FedEx Express Priority: For packages that absolutly need to be there right away, FedEx Priority will deliver within the next business day. With tracking and minimum $100 insurance coverage, you can be sure your package will arrive safely and securely. More information can be found here.
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To United States

Small Packet Ground: Canada Post's basic ground shipping service to deliver small items to The United States. Delivery time ranges between 6-12 business days. *This shipping option does not include a tracking number. As such, Canadian Joysticks is not responsible if the package is lost, damaged, stolen, or anything else that might happen once the package has been shipped out. More information can be found here.

Small Packet Air: Canada Post's basic air shipping service to deliver small items to The United States. Delivery time ranges between 4-12 business days. *This shipping option does not include a tracking number. As such, Canadian Joysticks is not responsible if the package is lost, damaged, stolen, or anything else that might happen once the package has been shipped out. More information can be found here.

Expedited US Business: Canada Post's standard business-class delivery service. Packages are delivered around 4-7 business days with tracking and minimum $100 insurance coverage. More information can be found here.

XpressPost Mail: Canada Post's EMS-class mail service that includes package tracking and minimum insurance coverage of $100. Select this shipping option for fast and safe arrival of your packages. More information can be found here.

Priority Worldwide: Next-business-day delivery of packages that must be there. Because of physical distance, shipping estimates are usually around 24- to 48-hours. Canada Post provides tracking and minimum insurance coverage of $100. More information can be found here.

FedEx International Ground: This is FedEx's standand shipping service. FedEx Ground provides reliable, day-definite service, and is the best choice for your Canadian shipments that don't require the speed of express shipping. The service includes a tracking and a minimum $100 insurance coverage. Estimated delivery is usually between 2-7 business days. More information can be found here.

FedEx International Economy: Trade time for savings by counting on FedEx International Economy for cost-effective, customs-cleared, door-to-door delivery of packages. Receive your packages within 2-4 business days with tracking and $100 minimum insurance coverage. More information can be found here.

FedEx Express 2-Day: Using the FedEx Express shipping network, you packages arrives quickly and safely. This service includes tracking, minimum $100 insurance coverage, and delivery times around two business days. More information can be found here.

FedEx International Priority: For packages that absolutly need to be there right away, FedEx Priority will deliver within the next 1-2 business days. With tracking and minimum $100 insurance coverage, you can be sure your package will arrive safely and securely. More information can be found here.
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To International


Small Packet Air: Canada Post's basic air shipping service to deliver small items around the world. Delivery time ranges between 6-12 business days. *This shipping option does not include a tracking number. As such, Canadian Joysticks and Canada Post is not responsible if the package is lost, damaged, stolen, or anything else that might happen once the package has been shipped out. More information can be found here.


XpressPost International: Canada Post's EMS-class shipping that includes package tracking and minimum insurance coverage of $100. Select this shipping option for fast and safe arrival of your packages. More information can be found here.

Priority Worldwide: Next-business-day delivery of packages that must be there. Because of physical distance, shipping estimates are usually around 24- to 48-hours. Canada Post provides tracking and minimum insurance coverage of $100. More information can be found here.

FedEx International Economy: Trade time for savings by counting on FedEx International Economy for cost-effective, customs-cleared, door-to-door delivery of packages. Receive your packages within 2-4 business days with tracking and $100 minimum insurance coverage. More information can be found here.

FedEx Express 2-Day: Using the FedEx Express shipping network, you packages arrives quickly and safely. This service includes tracking, minimum $100 insurance coverage, and delivery times around two business days. More information can be found here.

FedEx International Priority: For packages that absolutly need to be there right away, FedEx Priority will deliver within the next 1-2 business days. With tracking and minimum $100 insurance coverage, you can be sure your package will arrive safely and securely. More information can be found here.
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6) Why is the shipping rate so high? Do you offer non-tracking parcels?

Canada Post and FedEx has a minimum rate for parcels and packages in order to offer tracking and insurance. Even though if an order has very few small items, the minimum rate still applies. This is even more so for cross-country deliveries. For safety and security of customer packages, we do not offer non-tracking parcels to maintain accountability and responsibility of delivery.

For parcels to qualify for Canada Post's non-tracking parcels, the parcel must be no more than 2cm in thickness (fitting most mail slots). This requirement generally means that items such as buttons and balltops are too large and can only be shipped via tracking options. For further information about size requirements and shipping rates, please visit www.canadapost.ca and www.fedex.com.

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7) How Do I Cancel My Orders?

To cancel an order, please send email through the Contact Us page with your order number. Once we have confirmed your cancellation, we will issue a refund with the payment method that was used. For paypal, a $0.30 fee will be subtracted from the amount for the PayPal refund transaction fee. Please note that we cannot cancel your order when the package has been shipped.
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8) Are There International Taxes, Duties, and Fees?

The shipping and handling estimates for international orders may be subject to import taxes, customs duties and other fees levied by the destination country. The additional costs are the resposiblity of the recipient, who is the importer on record and must comply with all laws and regulations of the destination country.  We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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9) How Do I Return, Refund, or Exchanges

All products on CanadianJoysticks.com are tested and guaranteed to work to the best of our knowledge. Each product comes with a 14-day on receipt return/exchange policy should the item arrive defective. A refund will be issued via PayPal once the returned item is received and verified. A $0.30 will be subtracted from the amount for the PayPal refund transaction fee.

Exchanges and returns on non-defective items will received a refund on the value of the items. There is a 15% restocking fee for all return items.

Shipping, Handling and Return Shipping charges on item returns and exchanges are NON-REFUNDABLE. The returning product must be in the same condition received with complete packaging/wrapping. Customers who choose to return/exchange products are responsible for the shipping costs of the exchanged item(s).
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10) What Happens When My Package Is "Return To Sender"?

When an order could not be delivered to the shipping address, the package is returned to us via "Return To Sender". Customers who wish to resend their orders again will need to pay the cost to reship their orders PLUS any applicable fees incurred from Canada Post and/or FedEx for the "Return To Sender" process.

If it is decided to return the order instead, then a refund the total of price of the items in the order LESS any applicable fees incurred from Canada Post and/or FedEx for the "Return To Sender" process.
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11) When Will This Product Be Available?

We work with our sources every day to get up-to-date information on products and availablity. When we have shipments arrive, there may be upredicatable delays with the shipping company and Canada Customs. Because of this, we can't always have an accurate estimate when new items arrive. We always appriciate your time and patience.